Dear Person who wants to speak to the manager.

Dear person who wants to speak to the manager:

I get it. At somepoint in your life, you were lead to believe that if you yell at someone loud enough, make thinly veiled threats, and cause a scene in public, you will get what you want. Maybe you learned it from your parents when they relented and let you eat all your Halloween candy in one night. Maybe you misunderstood it when Oprah told you to “speak your truth”. The person you’re yelling at is not your parent, nor your sister, or even your friend. So what makes you think that it’s okay to treat them so horribly?


Dear person who wants to speak to the manager:

Maybe it’s different. Maybe some idiot author from the 80s told you that behaving like this is an effective way to get what you want. Heads up: “the customer is always right” is a a pretty antiquated way of thinking. Just as consumers are getting savvier (what up, internet!), businesses are too. Most of them actually have a lot of ways to help someone out while protecting their brand, and most of their customer service staff is happy to help within legally specified parameters. Of course mistakes can happen, but if you’re spitting venom and cursing me out, what makes you think that I would want to take on extra steps to help you?


Dear person who wants to speak to the manager:

This happens a lot, doesn’t it? The restaurant, the phone company, the retail store, the yoga studio, the gym – none of them can seem to get it right! Those morons are always screwing you over! These businesses that have no relation to one another are all conspiring against you! Every single staff member wakes up daily, rubs their hands in evil glee and thinks of a number of ways to piss you off! If everyone around you is giving you bad customer service, have you ever stopped to think that maybe you’re just a bad customer?


Dear person who wants to speak to the manager:

Let’s step away from the situation for a minute and examine this. A seemingly rational and mature human being is screaming at a stranger. They are screaming LOUD, veins are POPPING, their voice is getting HOARSE, and there is smoke eminating from their ears with the same heat and intensity as the farts of Satan himself! RAWWWRR! And the receipient of this tirade is some 16 year old minimum wage punk, probably on their first paying job, and still trying to figure out the ways of the world. If that 16 year old was your kid or someone else you cared about, how would you feel? And sidebar: which one of you looks like the asshole?


Dear person who wants to speak to the manager:

Let me just say it. This isn’t about your experience. It’s not about customer service. It’s about you having a shitty day, or a shitty week, or hell, a shitty life. And the only way you can make yourself feel better is to make someone else feel even shittier. So go ahead and scream and and vent and release and make a general ass out of yourself. After that, you can go back to your shittiness and we can all go on back to work.

I Don't Want Your Life varsity Blues


About theboywiththecarebeartattoo

30 something. Love 90s music. Read leadership books. Read comic books. Love tai chi. Love chai tea. I just have a lot of thoughts and feelings.
This entry was posted in Customer Service, Love yourself, Work. Bookmark the permalink.

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